| Grievance Procedure: Title I, II
Complaints alleging discrimination on the basis of disability by
the Town of Shrewsbury:
All public entities with 50 or more employees must adopt and publish
grievance procedures providing for prompt and equitable resolution
of grievances arising under Title I and Title II of the Americans
with Disabilities Act. The following grievance procedure is established
to meet ADA requirements. It should be used by those who wish to
file a complaint alleging discrimination on the basis of disability
in employment practices and policies or the provision of services,
activities, programs and benefits by the Town of Shrewsbury.
1. The complaint may be submitted in writing or
sent via e-mail. If you prefer to use an alternate format such as
tape, Braille or a telephone interview, please contact the Shrewsbury
Commission on Disabilities at 508 841-8448 or disabilities@th.ci.shrewsbury.ma.us
to ensure they can accommodate the format of your choice.
2. The complaint must include the complainant’s
name, address, phone number and location, date and description of
the alleged discrimination.
3. The complaint should be submitted by the grievant
and or his/her designee as soon as possible but no later than 30
calendar days after the alleged discrimination to:
Daniel J. Morgado, Shrewsbury ADA Coordinator
Richard D. Carney Municipal Office Building
100 Maple Avenue
Shrewsbury, MA 01545
dmorgado@th.ci.shrewsbury.ma.us
4. The ADA Coordinator will contact or meet with
the complainant to discuss the complaint and possible resolutions
within 15 calendar days after his receipt of the complaint.
5. The ADA Coordinator will respond in writing
or in an appropriate format accessible to the complainant within
15 calendar days after the contact or meeting. The response will
explain the position of the Town of Shrewsbury and offer options
for substantive resolution. A copy of this correspondence and the
original complaint will be sent to the Shrewsbury Commission on
Disabilities.
6. If the response given by the ADA Coordinator
does not satisfactorily resolve the issue, within 15 calendar days
of the receipt of the response, the complainant or his/her designee
may file a request to appeal the decision of the ADA Coordinator
to the Town Manager or his designee.
7. The Town Manager or his designee will contact
or meet with the complainant to discuss the appeal within 15 calendar
days of the receipt of the appeal.
8. The Town Manager or his designee will respond
to the appeal in writing or in an appropriate format accessible
to the complainant within 15 calendar days after the appeal contact
or meeting with a final resolution of the complaint. A copy of this
correspondence and the original request to appeal will be sent to
the Shrewsbury Commission on Disabilities.
9. All complaints alleging discrimination on the
basis of disability received by the ADA Coordinator, appeals to
the Town Manager or his designee and responses from the ADA Coordinator,
Town Manager and/or his designee will be kept by The Town of Shrewsbury
for at least three years.
Grievance Procedure: Title III
Complaints alleging discrimination on the basis of disability
by a non-municipal government entity:
The Shrewsbury Commission on Disabilities has been established
in part to provide information, referrals and guidance to business
and organizations in all matter pertaining to disability (MGL Ch
40 section 8J).
This procedure should be used by those who wish to file a complaint
alleging discrimination on the basis of disability by a non-municipal
government entity.
1. The complaint may be submitted in writing or
sent via e-mail. If you prefer to use an alternate format such as
tape, Braille or a telephone interview, please contact the Shrewsbury
Commission on Disabilities at 508 841-8448 or disabilities@th.ci.shrewsbury.ma.us
to ensure they can accommodate the format of your choice.
2. The complaint must include the complainant’s
name, address, phone number and location, date and description of
the alleged discrimination.
3. The complaint should be submitted by the grievant
and/or his/her designee as soon as possible but no later than 30
calendar days after the alleged discrimination to:
Daniel J. Morgado, Shrewsbury ADA Coordinator
Richard D. Carney Municipal Office Building
100 Maple Avenue
Shrewsbury, MA 01545
dmorgado@th.ci.shrewsbury.ma.us
4. Within 30 calendar days after receipt of the
complaint, the Commission will contact the complainant and advise
if an appearance before the Commission is warranted.
5. If the situation has not been satisfactorily
resolved by the complainant and the non-municipal government entity
within 30 days after the complaint has been made, the Commission
may further investigate the complaint and advise both the complainant
and the non-municipal government entity of its findings in writing
or in an appropriate format accessible to the complainant. The Town
of Shrewsbury ADA Coordinator will receive a copy of this correspondence
and the original complaint.
6. If the efforts of the Commission, the non-municipal
government entity and the complainant and/or his designee do not
result in a satisfactory resolution of the alleged discrimination
on the basis of disability, or at any point after the receipt of
the initial complaint, the Commission may suggest alternative options
and/or refer the grievant to the appropriate state and/or federal
agencies, as some statutes of limitations require administrative
complaints to be filed promptly.
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