Frequently Asked Questions |
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1. |
What is Town ISP?
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2. |
What is included
when I order Town ISP high speed Internet access service? |
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3. |
Where is Town
ISP service available? |
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4. |
How does cable
Internet access compare to other access options? |
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5. |
Can I use AOL Instant MessengerTM
with Town ISP Internet access? |
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6. |
A web site is down. A message
reads "Server Is Busy" |
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Cable Modems |
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7. |
How does a cable
modem work? |
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8. |
How much does
a cable modem cost? |
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9. |
Can I install
a cable modem myself? |
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10. |
Will a cable
modem replace my current modem? |
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11. |
Will the cable
modem affect my cable television channels? |
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12. |
Can I have more
than one computer hooked up to my modem? |
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Ethernet Cards |
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13. |
Where can I get
an Ethernet card? |
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Installation Information |
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14. |
How long do installations
take? |
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15 |
What is the cost
of installation? |
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16 |
Who do I call
for installation? |
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Remote Access to Email |
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17. |
Remote Access
to Email |
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Helpdesk |
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18. |
How do I reach
the Helpdesk? |
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Online Video Game Systems |
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19. |
PlayStation®
2 |
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20. |
XBox® |
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21. |
GameCube® |
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1. |
What is Town ISP? |
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Town ISP is your high-speed cable connection
to the Internet. Using the cable television network as a high-speed
conduit, data, voice and video can be sent across the Internet directly
to your home computer or office desktop at incredible speeds. Town
ISP offers free e-mail, web space and technical support as part of
standard monthly service. |
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2. |
What is included when I order Town ISP
high speed Internet access service? |
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Cable modem service includes high speed
Internet access, three e-mail addresses, 10 MB web space, and free
technical support. Installation includes hookup of a cable modem and
computer configuration for optimal performance. The cable modem is
included with the Town ISP service, which is included in your monthly
fee. An Ethernet card may be required for installation. |
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3. |
Where is Town ISP service available? |
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Shrewsbury only. |
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4. |
How does cable Internet access compare
to other access options? |
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There are several factors to consider when
evaluating your Internet access options. First there is the service
cycle for ordering and installation. This is how long you will have
to wait for your modem and service to be installed and operational
once you order it. Next, you must figure the cost of equipment, installation
and monthly service. And finally, you must evaluate the speed of the
Internet service and how it will enhance your life. Visit the Comparison
Page for a small comparison between a Cable Modem and a Dial-up connection.
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5. |
Can I use AOL Instant MessengerTM
with Town ISP Internet access? |
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Yes, you can use AOL instant messaging
with the Townisp services and you DO NOT need an AOL account. To
download a copy of the AOL Instant MessengerTM software,
please visit the link below:
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6. |
A web site is down. A message reads
"Server Is Busy" |
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TownISP makes every effort to ensure
100% up time for our servers. If you have attempted to access a
web site and received a message reading "Server Is Busy",
you should first try to connect to another site. If other sites
are able to load then the problem is NOT with the TownISP service.
The issue is stemming from the company that owns the web site you
are unable to access. It is the responsibility of that web site
owner to correct the problem.
If you are unable to connect to any web sites on the Internet,
then there is a service issue. Please contact our help desk at 508-841-8572
for further instructions.
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Cable |
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7. |
How does a cable modem work? |
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A cable modem acts as an interface between
the Internet and your computer, enabling it to communicate with other
computers on the Internet. |
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8. |
How much does a cable modem cost? |
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Nothing, the cable modem is included in
your monthly fee. |
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9. |
Can I install a cable modem myself? |
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No. We require that a certified installer
install and configure each cable modem for optimum performance. |
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10. |
Will a cable modem replace my current
modem? |
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While connected to the Town ISP, you will
be using a cable modem and not your phone modem. However, you may
want to keep your phone modem in the event you move to an area that
doesn't provide cable Internet access. |
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11. |
Will the cable modem affect my cable
television channels? |
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No. There is no interference between cable
television signals and Internet data in a coaxial cable. The two signals
travel at different frequencies and therefore do not interfere with
each other. |
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12. |
Can I have more than one computer hooked
up to my modem? |
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You may connect up to 2 computers, but
a hub must be installed to do so. A hub is very similar to a multi-outlet
power strip. Once the hub is connected to the modem, additional computers
can be connected to the hub in order to share the Internet signal.
Each computer will need an Ethernet card to interface with the hub.
Additional IP addresses may be necessary.
Town ISP, even though allows multiple computers to be hooked up,
does NOT support networking, NOR the second PC hook-up. |
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Ethernet Cards |
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13. |
Where can I get an Ethernet card? |
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Ethernet cards can be purchased at
almost any computer retailer, or from your Town ISP installation
specialist.
Ethernet Card Installation
Operating Systems have dynamic tables built in called a registry.
Introducing a new card into a PC machine without first setting the
card's Bus Address and Interrupt (IRQ) to available setting can
cost you hours of work. Windows NT or Windows NT workstation are
very sensitive to this and can, according to Microsoft "place
you in a situation that requires you to 'Reinstall the OS and then
all of the customers application software and settings'". There
is a high probability you can expect an install problem from a machine
that has loads devices, like sound..etc, built on to its motherboard.
Note: New Compaq and Dell machines.
Windows 9x and up (Windows 95/98/ME/2000) is more forgiving than
Windows 3.1, Windows NT and NT workstation machines. Chances are
a Windows 9x machine will not crash or it will return to normal
upon the removal of the card. Over 80% of the time you can expect
Windows 9x to work well with Plug n Play Ethernet cards. |
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Installation Information |
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14. |
How long do installations take? |
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Installations can take anywhere from twenty
minutes to two hours. Installations include evaluation and verification
of the quality of current cable connections, installation of the modem
and Ethernet card (if necessary), and system configuration. Most installations
take about an hour. |
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15. |
What is the cost of installation? |
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Installation fee is $74.95 for customers
without cable, but may be waived during special promotions, and prices
may vary. |
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16. |
Who do I call for installation? |
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Call SCC at 508-841-8500 to schedule installation
of a cable modem and service. |
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Remote Access to Email |
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17. |
Remote Access to Email |
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New to Shrewsbury's High speed internet
service, we now offer remote access to your e-mail at no extra charge.
Now whenever you are away from home you will be able to check your
e-mail remotely. To access your e-mail through the internet go to
http://webmail.townisp.com
. This site allows you to view and send any e-mail, with your Townisp
Account, from any computer that has access to the internet. The
intention of this service is for our customers who need access to
their e-mail away from their home computer.
Please note: That you have the option within this program
to create folders and move email within these folders. You must
keep the email in your INBOX, in the webmail system, to download
the email to your home PC. Also once downloaded to your home PC,
you will not be able to view that e-mail from the remote access
service. For information on how to log on to the remote access service
and to get a preview of its look & feel.
If your PC, connected to your cable modem, is powered ON and is
set up automatically to download mail, you will not be able to remotely
view email as described above.
The remote access email system is not intended to be a substitute
for the mail software set up on your PC. |
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Helpdesk |
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18. |
How do I reach the Helpdesk? |
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Town ISP's Helpdesk can be reached
at (508) 841-8572. You can also reach the helpdesk via e-mail at
helpdesk@townisp.com
Helpdesk hours are as follows:
Monday-Friday 8am - 10pm
Saturday 10am - 10pm |
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Online Video Game Systems |
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19. |
PlayStation ® 2 |
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To access the Internet using PlayStation®
2, refer to your PlayStation® 2 manual or visit:
www.us.playstation.com/support.aspx?id=installation/networkadaptor/415013905.html |
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20. |
XBox® |
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To access the Internet using XBox®,
refer to your XBox® manual or visit:
www.xbox.com/en-US/Live/Connect/default.htm |
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21. |
GameCube® |
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To access the Internet using GameCube®,
refer to your GameCube® manual or visit:
www.nintendo.com/consumer/downloads/broadband_english.pdf |
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