| Please click
the links below for answers to frequently asked questions about
Norton AntiVirus.
General FAQs
- What is Norton AntiVirus?
- Can I buy Norton AntiVirus from TownISP if I already
have an antivirus program?
- Why do some people get Norton AntiVirus V.10 and
others get Norton AntiVirus V.9?
- What happens if I order Norton AntiVirus through
SELCO/TownISP and then decide I don't want it anymore?
- Why do I have to purchase a separate Norton AntiVirus
license for each computer?
- I'm a TownISP customer, but I use a different Email
address. Why do I have to use a TownISP email address to receive
the Norton AntiVirus link?
- Why do I have to know the operating system for
each computer I want to install Norton AntiVirus on?
- How do I determine which version of Windows I'm
running?
- What are the minimum system requirements to run
Norton AntiVirus?
Technical FAQs/Troubleshooting
- I'm having problems installing Norton AntiVirus. What am I doing
wrong?
- I received the email with the link, but when I
click the link it says "This Page Cannot be Displayed,"
what should I do?
- My installation of Norton AntiVirus failed. What should I do?
- Call TownISP HelpDesk at 508-841-8572
- For other questions on Norton AntiVirus please visit:
1. What is Norton AntiVirus?
Norton AntiVirus is a software package from Symantec that
provides automated virus protection. Real-time protection reduces
the risk of viruses reaching the system, while automatic removal
enables easy disposal of security risks. Potential virus threats
are automatically submitted for analysis to Symantec Security Response,
which provides repair and response content. Advanced behavior blocking
prevents client systems from being used for malicious outbound activities,
such as sending worms via email. LiveUpdate™ technology provides
a single update to protect from viruses.
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2. Can I buy Norton AntiVirus
from TownISP if I already have an antivirus program?
Yes, you can. However, TownISP requires that you uninstall any
existing antivirus software before installing Norton AntiVirus
to ensure the system works properly. If you are currently using
a different antivirus software package, you are welcome to continue
to use that software as long as it is up to date.
TownISP highly recommends installing antivirus software on your
system if you are not currently using any. Protecting you system
against viruses is vital to keeping your system running smoothly
and protecting your data.
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3. Why do some people get
Norton AntiVirus V.10 and others get Norton AntiVirus V.9?
The version of Norton AntiVirus sent to your email is dependent
on your Windows Operating System version. Norton AntiVirus V.10
only works on Windows 2000 or newer, so anyone operating Windows
98 will require Norton AntiVirus V.9.
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4. What happens if I order
Norton AntiVirus through SELCO/TownISP and then decide I don't want
it anymore?
There is a minimum one-year commitment when you purchase Norton
AntiVirus through TownISP. If you cancel your subscription or
move out of town before your first year of monthly payments is
over, you will be billed the remaining balance in one lump sum.
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5. Why do I have to purchase
a separate Norton AntiVirus license for each computer?
Symantec has given TownISP permission to distribute their software
based on a certain number of licenses. TownISP is required to
report the number of licenses in circulation to its customers
to ensure the requirements of Symatec's user agreement are being
met. Each license is only allowed to be installed on one computer,
so to use Norton AntiVirus software on more than one computer
you must purchase multiple licenses.
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6. I'm a TownISP customer,
but I use a different email address. Why do I have to use a TownISP
email address to receive the Norton AntiVirus link?
We require a TownISP email account so we can insure that the
software is being delivered only to TownISP customers. Using TownISP
email addresses for delivery of Norton AntiVirus also allows for
internal accounting of all licenses distributed.
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7. Why do I have to know the
operating system for each computer I want to install Norton AntiVirus
on?
Norton AntiVirus V.10 only works on Windows 2000 or newer, so
anyone operating Windows 98 will require Norton AntiVirus V.9.
By providing us with your Operating System information, you ensure
that the correct version of Norton AntiVirus is sent to your email
and potential installation and operating problems are avoided.
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8. How do I determine which version of Windows I'm
running?
Right-click on the "My Computer" icon (can be found
either on the desktop or in the start menu), and choose "Properties".
Under the "System:" heading the first line will say
which Operating System is running on your computer.
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9. What are the minimum system requirements to run
Norton AntiVirus?
SYMANTEC ANTIVIRUS FOR 32-BIT WINDOWS CLIENTS
- Windows 2000 Professional/Server/Advanced Server; Windows
XP Home/Professional; Windows Server 2003
- Web/Standard/Enterprise and Datacenter Editions
- 64 MB of disk space
- 55 MB of RAM
- Microsoft Internet Explorer 5.5 SP2 or later
- Intel Pentium processor at 150 MHz (Pentium II or
higher recommended)
SYMANTEC ANTIVIRUS FOR 64-BIT WINDOWS CLIENTS
- Windows XP 64-Bit Edition Version 2003, Windows Server 2003
Enterprise and Datacenter 64-Bit Editions
- Internet Explorer 5.5 SP2 or later
- AMD/64 or Intel EM64T
- 70 MB of disk space
- 80 MB of RAM
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10a. I clicked "Save" instead of "Run".
- Click “Start”, then “Run”.
- A small window will pop up, where it says “Open:”
- Type c:\\sav_10 (or c:\sav_9) and click "OK".
- This should open an explorer window with the Norton Files listed.
- Double-click the file called “Symantec AntiVirus”.
This will start the installation process.
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10b. I did not remove other antivirus software
before attempting to install Norton AntiVirus.
- When this happens the installation of Norton may give you an
error message and not complete.
- Close out of any Norton windows that may be open. Then click
“Start”, then “Settings”, and choose “Control
Panel”, then “Add or Remove Programs”.
- A window will show a list of all programs installed on your
computer. Find the other antivirus program in this list and click
on it.
- A button that says either “Change” or “Remove”
will appear. Once you click this button the programs uninstall
process will begin.
- If you have difficulty removing any other antivirus software,
you may need to contact the software company directly for support
before installing TownISP's Norton AntiVirus.
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10c. I requested the wrong version of Norton AntiVirus
for my Version of Windows Operating System.
- If you needed Version 9.0 and downloaded Version 10, the installation
will give you an error message and close out. Please call the
TownISP Helpdesk at (508) 841-8572 to have the correct version
sent to you.
- If you have Windows 2000 or XP Version 9.0 will install and
run properly and is essentially the same as Version 10, you do
not need to change versions.
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10d. I am missing required Windows Service Packs.
- Norton recommends that your computer is completely up to date
with all Microsoft Critical Updates.
- To do this, please use Internet Explorer to go to http://update.microsoft.com.
- Follow the directions on the webpage to download all Critical
Updates.
- Once you have updated your computer completely, you can start
the Norton AntiVirus installation again by clicking “Start”
and then “Run”, and type c:\sav_9 (or c:\sav_10).
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11. I received the email with the link, but when
I click the link it says "This Page Cannot be Displayed,"
what should I do?
This will occur if it has been longer than 7 days since
the link was sent to you, and the link has expired. Contact the
TownISP HelpDesk by telephone or email and they will send the link
to you again. The HelpDesk will resend the link only once.
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